Return & Refund Policy

Last Updated: September 2, 2026

We want you to be happy with your KiDS2o purchase. If you are not satisfied with your order, we accept eligible returns within 14 days of delivery.

14-Day Return Policy

You have 14 days from the date your order is delivered to request a return.

To be eligible for a return:

• The product must be unopened, unused, and in its original packaging.

• The product must be in the same condition in which it was received.

• You must provide proof of purchase or your KiDS2o order number.

• Your return request must be submitted within 14 days of delivery.

Because KiDS2o is a consumable beverage product, we cannot accept returns of products that have been opened, partially consumed, or otherwise used.

Please contact us before sending a return. Returns sent without first requesting a return may not be accepted.

Return Shipping

Unless the product arrived damaged, defective, or incorrect, customers are responsible for return shipping costs.

Original shipping charges are non-refundable unless the return is due to an error by KiDS2o.

Damaged, Defective, or Incorrect Orders

Please inspect your order when it arrives.

If your order arrives damaged, defective, or you receive the wrong product, please contact us as soon as possible so we can review the issue and make it right.

Please include your order number and photos of the product and shipping packaging when possible.

Depending on the circumstances, we may offer a replacement, refund, or other appropriate resolution.

Non-Returnable Items

For health and safety reasons, we cannot accept returns of:

• Opened or partially consumed beverages

• Products that have been used

• Products not in their original condition

• Products returned more than 14 days after delivery

• Gift cards, if offered

We reserve the right to refuse a return that does not meet the requirements of this policy.

Refunds

Once your return is received and inspected, we will notify you whether your refund has been approved.

If approved, the refund will be issued to your original payment method.

Please allow time for your bank, credit card company, or payment provider to process and post the refund after it has been issued.

Original shipping charges are not refundable unless otherwise stated in this policy.

Exchanges

If you receive a damaged, defective, or incorrect product, please contact us rather than placing a new order. We will review the situation and determine the appropriate replacement or resolution.

For other returns, the fastest way to receive a different product is generally to return the eligible item and place a new order.

Order Cancellations

If you need to cancel an order, please contact us as soon as possible.

We will make reasonable efforts to cancel your order before it enters fulfillment. However, once an order has been processed or shipped, it may no longer be canceled and will instead be subject to our standard return policy.

How to Start a Return

To request a return, contact KiDS2o through the contact information provided on our website.

Please include:

• Your name

• Order number

• Item(s) you would like to return

• Reason for the return

We will provide additional return instructions if your request is eligible.

KiDS2o
Michigan, United States